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FAQ

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REGISTRATION

How do I register my profile? You can choose to register either Online Registration or Offline Registration.

Online Registration (Submit profile through website)

What are the rules for creating a matrimonial profile?

While creating a matrimonial profile

Provide only accurate information about the candidate. Try to fill each and every field in the profile correctly and accurately. Include valid phone numbers and Email ID. Verify all details before submitting.

Can I choose my own User ID?

If you are creating a free matrimonial profile, you can choose your own User ID for your profile submission. But once you become a paid member your old matrimonial User ID will be transformed into a unique user ID. You cannot choose your own User ID in such a case.

Why does it take 24 hrs for free membership verification?

Verification of profile is done manually. Our support team checks each and every profile carefully for any invalid or incorrect information. All candidates are contacted over the phone for confirmation of details and authenticity. Once the process is completed, an E-mail would be sent to you. Hence, it takes 24 working hours to activate all the profiles that are being added in one particular day.

What information will be displayed to members from my matrimonial profile?

Free members can view all your details except Family Details and Contact Details. Paid members can view all your details including telephone number and address. Your e-mail ID will not be visible to any member, be it free or paid. It is only for us to get in touch with you. However, you can contact members by sending personalized messages.

The Registration form seems to be a bit lengthy. Do I need to fill it entirely?

We understand that it may become tedious for you to fill in a long form in one single shot. However, matrimony is a serious commitment and it important to convey detailed information to the interested members. The more information you provide about yourself the more likely you are to be contacted by other members of massatrimony.in. So please do take the time and effort to complete your profile.

FREE MEMBERSHIP

What are the features and benefits of a Free Membership?

Free membership is a feature which helps a user to understand what massmatrimony.in is.

A Free Membership is valid for a limited period of one month. Helps test the availability of matching profiles. Helps confirm you are getting enough responses.

Enable a user to send a pre-defined message to another member. Helps respond to all interested messages. To submit your profile now

On what criteria is a profile validated?

All details entered by you are closely scrutinized. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database. We stand to serve only those members who are serious about marriage and make use of the service.

Can a free member send personalized messages to another member?

No. Only Paid Members can send personalized messages. However, Free Members can send a pre-defined message expressing interest to a member.

Also if a Paid member contacts you, their message will be sent to your email ID and it will be stored in your "Interest Received" page.

Is there a limit on the number of messages a free member can send a day?

Yes, there is a limit specified for sending pre-defined messages per day by a free member. A Free member can send a maximum of five messages per day.

What are the details an interested member is allowed to view in a profile?

Paid members can view all details including your family contact details but a free member can view only your basic details.

How to extend the validity period of a free membership?

By upgrading your free membership to paid membership for continue to access your matrimony profile for one year from the date of activation, or up to the marriage. If you are not upgrading your profile, it will be visible to other paid members for an extended period of three month. During this period, you can upgrade your matrimonial profile to Paid Membership

I have created my profile for few days before, till it not yet activated. What is the reason?

We are only activating profile after strict manual verification. Our executive will call your given profile telephone numbers for verification. If no one is attending our call or it is invalid number, your profile will not be activated. In this case you can for activation.

PAID MEMBERSHIP

How to become a Paid Member?

Submit your matrimonial profile through Online Registration form or fill up Registration form through our agents. After submitting, upgrade your profile to paid membership by choosing the suitable payment mode. After up gradation your free membership’s login details will be changed and it will be informed through e-mail.

What are the features and benefits of Paid Membership?

massmatrimony.in has an extensive matrimonial database of well qualified boys and girls seeking life partners from all over the world. We offer both online and offline services offered to our paid members.

Here are the common features of paid memberships.

How do I upgrade my free matrimonial profile to a Paid Membership?

You can choose any of the payment methods specified on our site to upgrade your profile to Paid Membership.

Either makes your payment directly by visiting any of our office or send payments to our offices by cash, cheque, DD/MO. We accept online payments through credit card /net banking/anywhere banking and so on.

Why am I still a Free Member even after made payment?

On receipt of your payment your free matrimonial profile will be verified manually through the profile given telephone number/s. After the successful verification of your profile it is upgraded immediately and you will receive a confirmation mail with new login information to your profile given e-mailed

What are the benefits of Re-registration?

Only paid members can re-register their profile. For re-registration, you can continue to access your matrimonial profile and get paid membership features. You can choose three types of re-registration plans – Gold, Diamond and Platinum.

Member's Login

How do I Login?

Enter your matrimonial "User ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account.

Why is the message "Invalid User ID / Password" being displayed when I try to login?

You could have received these messages due to any of the below reasons.

I forgot my User ID / Password. What should I do?

Click on the Forgot Password link in the page, (just near to member login) provide you’re matrimonial User Id OR Email ID .You will receive a personal mail intimating your matrimonial login information. If you have forgotten your User Id and Email ID please feel free to contact us.

Why is the message "Sorry? Your Membership is Expired/Invalid." being displayed when I try to login?

A free membership is available only for a limited period of 30 days and when a user crosses this time period, the membership expires. You can upgrade your membership to a paid membership and continue to access our matrimonial services.

If I enter correct user Id and password but system can’t login, what should I do?

The reason for this could be related to your Internet Browser. Your browser seems to be saving old content and is not refreshing the content.

If you are using Internet Explorer, please try the following to resolve your problem:

SEARCH OPTIONS

What are the types of Searches?

There are various types of searches by which you can search for your suitable life partner. Our user friendly search options are:

I get the message "Sorry! No matches found" while using member search. Why is it so?

Check whether you have entered the correct matrimonial User ID. or The candidate you are searching for might have been removed from our website.

I get the message "Sorry!! This profile is under Verification/ Hidden/ Inactive". Why is it so?

The candidate you are searching for might have been married or the marriage might have been fixed. You may receive this message, If the profile you are searching for is hidden from others. You may receive this message, If the profile you are searching for is still under verification process. The candidate you are searching for might have been blocked due to violation of our terms and conditions.

I get the message " Contact details of 19, Profiles can be viewed today.” why is it so?

There is a limit to the number of profiles [contact details] you are allowed (Paid Members) to view each day (24 Hours). To view more profiles per day contact our customer care team.

Can I search profiles of the same gender?

No, you are allowed to search profiles of opposite gender only.

I am a Non-member, How do I view a particular member profile?

Enter the matrimonial User ID/Reg. No of the profile, on the “Search by ID "section of the home page. The profile details will be displayed.

I get an error message "No matching records found" while searching for the profiles. Why is it so?

Please check your search criteria when you receive this message. If you are searching for particular narrow categories, try to broaden your search.

INTEREST MESSAGE

How do I send personalized messages to the other members?

All paid members can send personalized messages. After opening the candidate’s profile, the user should click on the "Send Message” link to send a personalized message to the other member, expressing your interest.

How will I know if a member has accepted to my interest?

You will be notified via email/SMS if the member accepts to your interest. You can also be informed of this by logging into your 'My Page' which allows you to view how many members have accepted/declined your Interest.

Can I "Decline" a member's interest which I have already accepted?

No, you can’t "Decline" a member's interest, which you have earlier accepted.

Is it possible to accept an already declined interest?

No, it is not possible to accept a declined interest.

How can I view the members to whom I have sent a message?

Your recent sent messages and responded messages are visible in “Interest Sent” section and other non-responds messages are kept in “Reply pending from members” section.

What is "Awaiting Reply"?

This section consists of the interest message sent by other members interested in your profile, which you have not responded even after 15 days of its receipts. You can reply at any time.

What is "Send Reminder”?

If you have not received any reply after 15 days of sending a message, you can send a reminder to these members at any time.

What is "Acceptance Reply”?

After receiving a accepted interest message, you can replay a personalized acceptance message. For sending reply, you should click “Interest Accepted” page and send reply.

Can I reply to accept Message?

Yes, you can replay a personalized acceptance message.

What is the use of "Respond Later" button?

When you receive an interest message and if you require more time to respond to this message, you can click this “Respond Later” button, so that your message will be stored in your Interest Received page.

Can I cancel a wrongly sent interest message?

Yes, you can cancel a wrongly sent interest message within 24 hours.

When I cancel the sent message, what happens in the receiver's page?

Your message will be visible in the interest received page, but it never opens or responds at any time

Is it possible to send again an interest messaged to a Declined member?

No, you can’t send an interest messages to a declined member.

Can I find all of the interest received messages in "Interest Received page"?

Your non-responded interest messages are moved to “Awaiting Replay” page after 15 days.

Can I send a second interest message to a member?

Yes, you can send a second reminder message after 15 days.

How can I send a interest reminder message?

After login to your profile, click “Reply pending from members” section and click the message you want send as a reminder. You can view a button and click it to send the reminder message. Once again your interest message will be received in the candidates interest received page.

METHOD TO CONTACT

If I am a massmatrimony.in member, how many ways are there to contact a suitable candidate?

How do I get in touch with members of my interest?

Login using your matrimonial "User ID" and "Password"

Search for your matches. In the search results page, you can click on the "More Details" link provided. After opening the candidate profile, click on "Send Message” button to send a message to the member, expressing your interest.

Can I get the contact details of other members such as Phone No. and address?

If you are a Paid member you can view another member’s phone number and address.

'I am a non-member. Can I contact a member?

No. As a non-member you can only search a few profiles but to contact them, you have to have a membership in massmatrimony.in.

PAYMENT PLANS

What are the different modes of payment?

You can make online payments through credit card/debit card and net banking. Anywhere Banking and Money Exchange are easy ways to transfer funds to us. You can also send in the payment to any of branch offices, through cash, cheque or DD/MO. Payments should be sent in local currency only.

What is online payment and how do I make an online payment?

Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking/debit card worldwide. Click here to make payments online.

Is online payment secure?

Yes! Our Payment gateway (CC Avenue) which ensures that all transactions are secure.

Is it possible to visit MASS Matrimony offices and make the payment, personally?

Yes, you can certainly visit any of our offices.

I'm not able to make the online payment through my card even though it is a valid one? Why?

Make sure you enter the correct credit/debit card details and billing address. If you continue having problems, please call and confirm with your bank about your card issues. Check for other suitable payment options to upgrade your profile to Paid Membership. If the problem persists, contact support team.

How long does it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?

Your profile will be upgraded once we receive the payment. If you have made the payment and if still your profile is not upgraded, kindly contact us along with your payment details.

Why am I still a Free Member even after making the payment?

After receiving your payment, we will activate your profile immediately after the successful verification of the profile through the given telephone number/s. (anywhere in the world). Your profile will be upgraded on successful verification of your credentials. You will then receive a confirmation mail with your new login information.

How many photos can I add?

You can add up to five photos in your profile - One main photo and four album photos. The maximum size allowed per photo is 2 MB.

How do I add a photo to my profile?

Login using your matrimonial "User ID" and "Password" Click on My Account, click edit profile, click photo. (Photo should be in .jpg/.gif or .BMP format) click 'Upload Photo'. Crop your photo as required to show the image appropriately. After uploading ‘Main Photo’ you can also add ‘Album Photos’ repeating the above steps.

How do I crop photos?

For Main Photo- Move the cursor and select the image focus of your face only.

For Album Photo Move the cursor and select the image of your face within the square.

What is photo validation process?

Every photo inserted on our website involves a manual screening. We allow it to be displayed only on the basis of its adherence our terms and conditions. The turnaround time for validation is 24 working hours. Only after the photo is validated will it be available for all members to see.

What are the other ways to add photos?

You can attach and mail your photo to: MASSmatrimony@gmail.com with your User Id and Password. If you do not have a digital (scanned) photo, visit any of branch offices and submit your photo directly.

How do I protect my photo?

Photo protection is an option to hide your photo from others. You can protect your photo with a Password and only those members with whom you share your Password can view your photo. Go to “My photo” page and activate/deactivate this option.

After making a photo request, how will I view the photo of the candidate?

If your photo request is accepted, they will upload it to their profile and then you can view it in their profile.

How do I modify/update my profile?

To modify/update your profile contents

Login using your matrimonial "User ID" and "Password" My Account" page and Click on Edit Profile. You can modify the profile contents that are displayed and confirm it by Clicking on the 'Submit' button. The following fields are only updated after our verification. Name, Gender, Age, Marital Status, Denomination, Height, Father Mother Name and Residence Phone no.

How do I delete my profile?

Login using your matrimonial "User ID" and "Password". On the "My Account” page click on "Delete My Account" and choose the reason for deletion.

Click on the "Submit" button. Your profile will be immediately deleted.

If you found your life-partner through our services then please.

Submit your wedding photo to us. This will be included in our website success stories.

Is it possible to restore a deleted profile?

The profile once deleted from our database cannot be restored /reactivated.

How will my profile be viewed by others?

Free members can view all your details except your Family Details contact details. Paid members can view all your details including telephone number.

I have received wrong matching profiles to my email, how can I correct it?

Login with your user Id and password. Click 'view- edit my profile' and then click “Edit” button on Requirements section. After completing updations, click “Submit” button.

I have received a photo password from other member, how to view the photograph?

Enter the user id to member search and click the photo (password protected). After opening a new window, you can enter the photo password to view that candidate photo.

MISCELLANEOUS

What is a “Notification”?

Notifications are information related to a candidate’s profile. i.e If you have received a message from a candidate or you have already visited his/her profile, you can get this information through your notifications.

Can I register for any of my siblings/friends with the same matrimonial User ID?

The User ID identifies each person uniquely. Please register separate profiles for you and your sibling/friend.

Why am I not receiving email alerts to my mail box?

Confirm whether any email ID has been added in your profile. If already added, examine whether it is correct. Check your mail for spam/bulk folder. Incase emails from us are directed to your spam folder; click "Not Spam" in your inbox/mail option.

How do I contact customer support?

massmatrimony.com is eager to help you find your partner at the earliest. Customer Support is top priority to us. You can contact our customer care team in any of the following three ways.

Call Us Toll Free

Live chat Support

Write To Us

What are the benefits of Re-registration?

Only paid members can re-register their profile. For re-registration, you can continue to access your matrimonial profile and get paid membership features. You can choose three types of re-registration plans – Gold, Diamond and Platinum.

What shall I do if I face an error while using a massmatrimony.in?

We regret the inconvenience you face while trying to use our services. We request you to report this error to our Customer Support team with the following details:

The URL, which leads to the error message.

The error message

How do I chat?

You can chat with other online members only if you are a paid member. Then after logging in, you can use the "Who's Online" search option to get the members online matching your search criteria. You can send chat request to the interested candidates and if they accept your request, you can start chatting

Can a free member chat with others?

No. only paid members are allowed to chat with other paid members.

How to accept a chat Request?

Click on the chat link on top of the page and select “Chat Request Received”. You can accept, decline or delete any chat request from that page.

Can I view my chat History?

Yes, you can view chat history and also delete chat conversations with any candidate.

Can I remove already accepted chat Friend?

Yes you can remove any chat friend from your chat window. Click on the chat link on top of the page and choose “Chat Friend List” option. You can view and manage chat friends in that page.

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MASS Matrimony a division of MASS Events, the India's largest online end to end marriage solutions site.

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